Friendly customer service and respect for customer. Something that is now missing in many places. An aspect that is important to me and makes my decision to return easier. I had a great time while waiting for replacement of batteries and posts. I showed up early in the morning and had to go out of town early. I did not have an appointment but i do recommend booking one.. they fit me in as it was an urgent situation. They did my necessary repairs quickly and efficiently. No trying to upset me for additional services.. Returning next week for additional work to be done. Totally recommend.